These controversies regarding the relationships among citizenship pressure, OCBs and CCBs could be due to ways that OCBs are calculated. While in the literature, OCBs have often been defined as spontaneous behaviours and rated by colleagues or leaders (e.g.2). Other-rated measurements are unable to determine the behavioural motivations fundamental OCBs1,eleven. https://www.youtube.com/shorts/ZsO9iQ1SGS4